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Tourvast  FAQ’s

For Photographers

Can I customize the interactive slide show?
Yes, from the photo order to how they transition, the music that is played and even a voiceover.

What is a credit?
Credits are the means to purchase tours. Each tour is simply 1 credit, which includes all the Tourvast interactive marketing services for your property tour. Credits start at $15. However, we offer volume discounts when purchasing credits in bulk, making your tour cost as low as $11 dollars.  So if you know you’re going to use them, buy credits in bulk and save! And Tourvast Credits Never Expire!

Do Credits ever expire?
No, credits never expire. Buy your credits in bulk and save!

Is there an account set up fee?
No.  Setting up an account is free. In fact, you receive 3 free tours when you sign up!

How long does a property tour stay active?
As long as you need it to stay active, you’re in total control.  The Property ID owner will receive a notice after 90 days to be sure the property is still active and a simple push of the button to “Keep” on the email will set the clock for another 90 days.

How many photos can I upload onto a property photo tour?
Unlimited.

Is there a price difference between residential and commercial property tours?
No. It does not matter whether the property is commercial or residential, it is still one credit per tour.

Do I need to download or use any special software to use the services on the Tourvast website?
No. Just sign up and get started. Tourvast hosts it all. 

What photo size can I upload?
Tourvast automatically creates multiple sizes of the photos being uploaded to optimize presentations in different formats. In order for Tourvast to create the optimized sizes, the minimum size for photos being uploaded is 2000 pixels wide. Ideally the photos size is 2500 pixels wide. File sizes up to 5000 pixels wide can be loaded depending on your clients needs, particularly for oversized printing.

What is White Label Branding for Photographers?
We want you to shine! With White Label branding, all branding is for the photographer, rather than Tourvast. We don't place our branding on your agents' property tours. Your business is branded in several places, including the tour URL or link (i.e. www.tours.yourphotogwebsite.com). We also display your business logo or business name on the property tour pages and in email correspondence to agents from your dashboard. Your logo on the tours are hyperlinks to your own portfolio page.

Can I load both vertical and horizontal photos?
Yes, variety is the spice of life. But, we would strongly suggest you stick with the horizontal format. Most viewing platforms and many MLS systems present horizontal format better than vertical.

Can I customize the interactive slide show?
Yes, from the photo order, to how they pan and zoom to the music that is played! You can also add a text description for each photo to offer a prospective buyer additional information.

Are Tourvast tours MLS compliant?
Each one of our tours that you create comes with multiple links. A Full Screen Branded page and a MLS compliant (IDX) full screen Unbranded Link. If Tourvast needs to be an approved tour company with your MLS, let us know and we will proceed with the approval process!

Do I have to use all of the Tourvast tour services for every property?
No. You’re in total control and you decide what and how you want to market each property but remember the more interactive tools you use, the more interest and inquiries you may get from your marketing. If you choose not to use one of the available media types, no tab will show up for that media on your tour. It only shows the option to view the media types uploaded to your tour.

For Agents

Can I upload my own photos into an existing property ID?
Yes, you can upload and create a photo tour with photos taken by you, or taken by a hired professional photographer.  If not taken by you, you must have copyright permission to use.

Are Tourvast tours MLS compliant?
Each one of our tours that you create comes with multiple links. A Full Screen Branded page and a MLS compliant (IDX) full screen Unbranded Link. If Tourvast needs to be an approved Tour company with your MLS, let us know and we will proceed with the approval process!